In general, I always have a good burger at Five Guys Burgers & Fries.
I have only 2 minor gripes about occasional experiences I have at Five Guys:
1. The bun gets too soggy, too fast--so I always ask for it extra toasty. I wish the company would address this.
2. Music on TOO LOUD. I like classic rock on XM as much as an average guy but being unable to hear my kids talk at our table is not fun.
Below is a Video Review I did of Five Guys Burgers & Fries. when they opened their first few locations in the Houston area around June 3, 2010:
Overall this is one of the few large chains whose burgers are of high quality (others include In-N-Out, Fatburger and CheeburgerCheeburger)
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